Terms of Service

Service Access

By subscribing to any of our maintenance plans, you are granted access to the services outlined in your selected plan tier. Access to services begins upon confirmation of your first payment and continues for the duration of your active subscription.

• You must provide accurate and complete information during registration
• You are responsible for maintaining the confidentiality of your account credentials
• You must be at least 18 years old to use our services
• Access credentials are non-transferable and may not be shared with third parties
• We reserve the right to suspend or terminate access for violation of these terms

Platform Support

Grandoo Technology provides maintenance and support services for a wide range of website platforms including, but not limited to:

• WordPress (including WooCommerce and custom themes/plugins)
• Shopify (including Shopify Plus)
• Wix
• Drupal
• Squarespace
• Custom-built websites and web applications

The scope of services may vary depending on the platform. Platform-specific limitations, if any, will be communicated during the onboarding process. We continuously expand our platform support and will notify clients of any changes.

Emergency Protocol

Our emergency support protocol is designed to address critical issues that impact your website's availability, security, or core functionality. Emergency situations include:

• Complete website downtime or server failures
• Security breaches, malware infections, or hacking attempts
• Critical functionality failures affecting revenue or user access
• DNS or SSL certificate emergencies
• Data loss or corruption incidents

Emergency support is available 24/7 for all plan tiers. Response times vary by plan: Essential (within 4 hours), Professional (within 2 hours), and Complete (within 1 hour). Emergency response does not guarantee immediate resolution, as resolution time depends on the complexity of the issue.

Data Ownership

You retain full ownership of all your website content, data, databases, and intellectual property. Grandoo Technology does not claim any ownership rights over your content or data at any time.

• All website content, media, and data remain your property
• Backups created by us are your data and will be provided upon request
• Upon service termination, we will provide a full export of all data within 30 days
• We will never use your data for purposes other than delivering the agreed-upon services

Third-Party Tools

In the course of providing our services, we may use third-party tools, plugins, and services. These include but are not limited to:

• Security scanning and monitoring tools
• Performance optimization and CDN services
• Backup and disaster recovery solutions
• Analytics and monitoring platforms
• Payment processing services (Stripe)

We carefully vet all third-party tools for security and reliability. However, we are not responsible for the terms, privacy practices, or actions of third-party service providers. We recommend reviewing their respective terms of service and privacy policies.

Service Modifications

We reserve the right to modify, update, or discontinue any aspect of our services at any time. When changes are made:

• We will provide at least 30 days' notice for significant changes
• Minor improvements and security updates may be applied without prior notice
• Price changes will be communicated at least 60 days in advance
• You may cancel your subscription if you do not agree with the changes

Additional Terms

Payment

All payments are processed securely through Stripe. Subscriptions are billed monthly in advance. Payments are due on the same day each month as your initial subscription date. Failed payments will be retried up to 3 times over a 7-day period before service suspension.

Cancellation

You may cancel your subscription at any time through your client portal or by contacting our support team. Cancellations take effect at the end of your current billing period. No refunds are provided for partial months. Upon cancellation, we will provide a full data export and transition assistance within 30 days.

Limitation of Liability

Grandoo Technology shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use or inability to use our services. Our total liability shall not exceed the amount paid by you in the 12 months preceding the event giving rise to the claim. This limitation applies to all causes of action, whether in contract, tort, or otherwise.

Governing Law

These Terms of Service shall be governed by and construed in accordance with applicable international laws. Any disputes arising from these terms shall be resolved through binding arbitration, unless otherwise agreed upon by both parties.